I can't log into my account on this site
http://dbo.wasabii.com.tw/main.aspx.
I have tried making new account but it still won't work, it keeps telling me to recover something.

Go to the official website call center, customer service download forms, the form has completed, fill out the attached application account identity document (less than two years old must be accompanied by his legal representative certificate copy), fax (02) 8751 -1569, there will be someone for you (only full member of the query service).