Best to use google chrome for translation.
Simple guide to report your issue to wasabii TW. If your stuck in water, stuck on, loading screen etc.
May take approximately 1-24 hours.

STEP ONE: Go to http://www.wasabii.com.tw/ Click what is in red box.



STEP TWO: You will be sent here. Then click what is in red box.



STEP THREE: You will need to login.



STEP FOUR: Fill out form then click what is in red box. You can fill it out in English but better if you translate it.



STEP FIVE: Log in to https://member.wasabii.com.tw/ then Return to link to check process, then click what is in red box. https://member.wasabii.com.tw/WA_ser...e_request.aspx



STEP SIX: Request are shown here.

Thank you very much.. It sends a mail when process is completed? How can i know when it complete?

https://member.wasabii.com.tw/WA_ser...e_request.aspx just go there

Nice Guide my friend. Very helpful

This link doesnt run..

I think is egual of Step5's link..

^ok i go change it

EDIT: it's not the link. forgot to include login first.

Wasabii don't understand my problem =.='
it don't fixed my problem yet
What can i try to say to understand my problem?? (Now Loading screen)

did u translate to chinese -traditional?

this is what i told them, translate it- My Character is stuck on loading screen. Name of character ______. Server ______.

One more thing, if you translated the page make sure you choose the option game content or system bug.

Easy. It's what i sayd but they asked me another time Name, Server, WHERE I WAS?!... Mah
Thank you i try another time XD

oh they didn't ask me where i was they just teleported me